Under EU rules, if you bought a product or a service online or outside of a shop (by telephone, mail order, from a door-to-door salesperson), you also have the right to cancel and return your order within 14 days, for any reason and without a justification.
Due to the nature of the craft business, exceptions to the rule above apply according to the EU law – goods made to order or clearly personalised – such as a tailor-made suit
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