For all soap products please see shipping options below:
3 items or less (weighing less than 500g): €6 An Post package
For individual items weight will be calculated at checkout
3 items or more (item weighing more than 500g): €8 flat rate courier fee with Fastway courier
For weaving products:
One cushion: €6 An Post package
Two or more cushions: €8 flat rate courier fee with Fastway courier
Please note that as all our products are handmade that at busy times of year there may be processing delays. If you put in an order and it will be delayed in any way we will endeavour to contact you as soon as possible. If you have any questions about shipping please email firstname.lastname@example.org
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return you’ll need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
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